If you visit our website (www.universalmedicalinc.com) you will notice that we sell thousands of products geared toward the medical industry. Many of our product pages have detailed descriptions and some have informational product videos. However, sometimes that information is not enough and we understand you may still have questions that can be answered by us in real time.
How does our Live Chat work? Well, it’s actually very easy. You simply visit our website and click on the green “Live Support Online” button towards the bottom of the screen.
You will be asked to provide your email address, then you go ahead and type your question into the provided box. You can either choose to email or chat live with us, whichever best fits your schedule. When you select the Live Chat feature you will be connected to one of our in-house customer representatives, who will be able to provide answers for you on the spot. Please know that our customer service representatives are on live chat Monday through Friday between the hours of 9 AM to 5 PM EST. During all other times, please email your questions and we will get back to you right away.
By incorporating a live chat feature on our website, we are able to provide customers quick, on-the-spot answers so that online purchasing is easy. We enjoy being able to give our customers a positive and personal experience. The live chat feature connects customers to real people, not automated computer responses.
Being able to communicate with you directly and promptly answer your questions will help us better serve your needs. The next time you shop on Universal Medical’s website, remember we will be there to help you with any questions you may have. All you have to do is ask!